Frequently Asked Questions


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Remote Learning & Services Mode Due to COVID-19 Outbreak

Due to the state of emergency declaration in Luzerne County, LCCC is closing its facilities at the main campus and all off-campus centers effective immediately. Classes and support services for students will be delivered remotely, as available. At this time, students will NOT have access to any LCCC computer Lab.

If you do not find the answer to your questions below, please feel free to contact the College at 1-800-377-5222.

For Admissions press/select 1
(How to apply for college, steps to enroll, needed admissions documents)

For Student Support press/select 2
(Financial Aid, registration, academic advising, transcripts, counselors, early college, transfer questions, etc.)

For the Business Office press/select 3
(Billing and payment information, as well as how to access the College's payment plan option)

For the Bookstore press/select 4

For Academic Affairs press/select 5
(Questions about instructors, grades, distance education)

For Technical Support press/select 6
(Help with online classes, technical issues, passwords, email accounts, etc.)

For all other questions press/select 8


Current Students

Email your instructor(s) at their Luzerne e-mail address or use the e-mail they gave you on your course outline. If you don't have access to email, please contact the college at 1-800-377-5222.

Student email can be accessed by going to the Student Intranet at: https://studentportal.luzerne.edu. For assistance, please contact the IT Help Desk at 800-377-5222 x7711.

Blackboard Learn is the College's online learning platform. Login into Blackboard Learn at https://learn.luzerne.edu/ Your user name will be your initials followed by your seven-digit student ID number. Your password will also be your initials followed by your seven-digit student ID number. Please change your password under settings immediately to protect your privacy.

For assistance please contact the IT Help Desk at 800-377-5222 x7711

The Backboard app is designed especially for students to view content and participate in courses. This app is available on IOS, Android, and Windows mobile devices at http://help.blackboard.com/Mobile_Learn

No, all locations are closed at this time. Please use your instructor's e-mail and phone contacts.

Instructors will inform students on how to best communicate by Thursday, March 19, 2020.

Please contact your instructor for guidance as to how to complete your coursework.

We recognize the traditional in-person ceremony is meaningful to our graduates and families and we hope that by postponing the ceremony, many of you will still be able to participate in this momentous occasion. Guidance from our health professionals including the CDC indicates that holding their year's Commencement activities originally scheduled for Thursday, May 28 would put our campus community at risk. A committee is working on plans for a virtual celebration to recognize graduates on May 28. Additionally, we will have a traditional in-person ceremony on Friday, August 14 at 6:00 pm. at the LCCC campus to recognize graduates. In case of inclement weather the ceremony will be held on Saturday, August 15 at 11:00 am.

View More About Commencement HERE

Yes, by professional staff tutors. No Peer tutoring will be taking place at this time.

Appointments can be made to discuss material by phone, email and Blackboard Collaborate. Please contact at 1-800-377-5222.

Please see the live chats for the various workshops and sessions (https://www.luzerne.edu/covidinfo/livechat.jsp) as well as the Luzerne County Community College Facebook page.

Students who have payment plans through Cashnet will not be charged a late fee if they fail to make an installment payment on time. This will be in effect until July 1, 2020.

Yes, you may still request accommodations. Please email a copy of your IEP, 504 Plan or Doctor's note to jkelley@luzerne.edu. Please be sure to use your LCCC email account for any official college business to ensure your identity.

Due to the college being closed college counseling staff will not be on campus during this time. If you are experiencing a Mental Health related emergency, please call 911 or Helpline at 1-800-432-8007. If you are in crisis you can also text HELLO to 741741.

If you are enrolled in classes at one of our dedicated center locations you may contact the center director. For classes on main campus please direct any questions to jkelley@luzerne.edu.

Luzerne County Community College intends to continue providing instruction so that students have the opportunity to successfully complete their coursework through a variety of modes including online. Therefore, there will be no refunds of tuition and fees. Please refer to the College's refund policy at: https://www.luzerne.edu/admissions/refundpolicy.jsp

Students who are concerned about their ability to join the alternative instructional plan can withdraw from classes that now require online participation, or receive an incomplete grade. The incomplete process will require faculty approval and a plan for the completion of the course. Faculty need to work directly with those students on the necessary paperwork. The College will be able to provide a Financial Aid waiver if necessary for their Federal and State aid to eliminate any negative impact on future aid due to these withdrawals and incompletes.

Financial Aid refunds are currently being processed and mailed as scheduled. Checks will be mailed since the College is closed.

Please call (570) 740-0730 or email foundation@luzerne.edu and include your student ID. Pick ups will be arranged individually. Student ID's will be required for pick up.

Please call (570) 740-0730 or email scholarships@luzerne.edu and include your student ID. *Please note: All scholarships will be honored through the Spring semester.

The deadline for Fall 2020/Spring 2021 scholarship applications has been extended to April 30, 2020. Applications can be completed and submitted on-line at https://studentportal.luzerne.edu/scholarship/

Please, hold on to it for us! Due dates for Library materials have been extended through May 15th.

Unfortunately, no, the Library is not able to ship, scan, or otherwise access their physical materials. A librarian may be able to help you find a digital alternative.

Yes! The Library has over 150,000 eBooks and 80 research databases accessible 24/7. Go to http://depts.luzerne.edu/library/ Users will be prompted for their student ID and password.

Yes! Students can register in several ways:

  • Via Self Service Student Planner as long as you have 2.5 GPA and have earned 15 credits or more. If you have not used Self Service before please view the tutorial HERE by email by sending your course and section requests to registrar@luzerne.edu from your LCCC email account.
  • Through a counselor or advisor. You can request a remote advising appointment by emailing counseling@luzerne.edu or by calling 800- 1-800-377-5222, press #2 for an individual advising session.
  • Visiting students can utilize Self Service Student Planner to register for classes without the permission of a counselor or advisor. If you have not used Self-Service before please view the tutorial found HERE

If you do not have an LCCC email account, please go to https://studentportal.luzerne.edu/welcome/ to set up your LCCC email account. If you need technical support with this step or forgot your password, please contact LCCC's help desk at 1800-377-5222 Option #1 or email them at helpdesk@luzerne.edu.

You can email us at fao@luzerne.edu or by phone at 570-740-0389.

You can submit any requested documentation such as financial aid verification (tax transcripts, W2s, etc.) to fao@luzerne.edu or fax us at 570-740-0347.

You can track the status of your financial aid process online via Self-Service at https://self-service.luzerne.edu. Once you open the Financial Aid section, you can view the checklist of items needed to complete your file. There are links to Financial Aid forms to print and complete as well as links to websites to obtain IRS information.

Please know there may be a delay due to the college closing.

Yes, the Registrar's Office is available remotely. You can email us at registrar@luzerne.edu or by phone at 570-740-0594.

Transcripts - Official and unofficial transcripts cost $5 and need to be requested in writing. Visit http://www.luzerne.edu/supportservices/registrar/transcripts.jsp. Transcript evaluation will resume when the college opens.

Enrollment Verification - Requests must be made in writing. Visit https://www.luzerne.edu/supportservices/registrar/enrollverify.jsp

Please know there may be a delay due to the college closing.